Privacy policy

At Light Frame, respecting your personal information is a core principle of our business. When you visit our website, make a purchase, or contact customer service, you trust us with your personal data. This privacy policy explains how we collect, use, and protect your information. By using our website, you agree to the terms outlined here. If you cannot accept them, please refrain from using our services.

Who We Are
Company Name: Light Frame
Legal Address: 84 Richmond Road, Bradford, BD48 8TR
Email: support@light-frame.com

Follow @LightFrameHQ on social media for daily inspiration on creating a home with character.

Information We Collect

When using our webshop, we may collect the following:

  • Technical data such as IP address, browser type, and time zone

  • Personal information you provide when placing an order, including your name, email address, phone number, delivery address, and payment details

  • Information you provide to us when making inquiries, such as contacting customer service

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer service and respond to your queries

  • Safeguard our webshop and prevent fraud

  • Personalize your experience on our website

  • Send updates, offers, or marketing communications if you have opted in

Sharing Information

We share your data only with trusted partners, such as:

  • Payment providers

  • Shipping and delivery services

  • Service providers related to technology and marketing, like Shopify

We never sell or rent your personal data to third parties.

Cookies

Our website uses cookies to:

  • Remember your preferences

  • Enhance website functionality and performance

  • Show you relevant content

You can disable cookies in your browser at any time, but please note that certain website features may not work properly without them.

Your Rights

You have the right to:

  • Access the personal data we process about you

  • Correct or delete your information

  • Restrict how your data is processed

  • Request a copy of your data in a structured, machine-readable format

  • Withdraw your consent, including unsubscribing from newsletters

To exercise any of your rights, please contact us at support@light-frame.com.

Children's Privacy

Our webshop is intended for adults. We do not knowingly collect information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it as soon as possible.

International Transfers

If you are located in the UK, please note that your personal data may be processed or stored outside the UK, including in countries like the United States, via our partners (payment providers, technology platforms, or shipping companies).

We ensure that all data transfers comply with applicable data protection laws and are secured appropriately.

Data Security and Retention

We take steps to protect your data and only retain it for as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Address any disputes

Updates to This Policy

We may update this privacy policy occasionally. The most current version will always be available on Light Frame website. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have any questions about this privacy policy, please reach out to us:
Company Name: Light Frame
Email: support@light-frame.com

Follow @LightFrameHQ for daily home inspiration.

 

Thank you for choosing Light Frame. We respect your information and are committed to providing a secure and transparent shopping experience every time.