Terms of service
Light Frame is the trademark and trade name of Light Frame. These terms and conditions govern your access to and use of the website (hereinafter referred to as the "Website"), which is operated by Light Frame, with the registered address at 84 Richmond Road, Bradford, BD48 8TR The terms and conditions also apply to all products and services offered through the Website.
By visiting the Website or using our services, you agree to be legally bound by these terms.
Company name: Light Frame
Legal Address: 84 Richmond Road, Bradford, BD48 8TR
Email: support@light-frame.com
Follow @LightFrameHQ for daily inspiration on creating a home with character.
It is not necessary to create an account to browse the Website. However, to make purchases or use certain features, you must accept these terms.
Light Frame offers home and interior design products via the Website. These terms and conditions establish the rights and obligations between Light Frame and the users.
If you do not agree to the terms, you must refrain from using the Website and our services.
The website is operated by Light Frame. The terms "we", "us", and "our" refer to Light Frame.
Any new features or services added in the future will also be subject to these Terms. The then-current version is available on this page. We may update the Terms without prior notice, and changes will be effective upon posting.
Our webshop is technically operated via Shopify Inc., which provides the e-commerce platform.
SECTION 1 – ONLINE STORE CONDITIONS
By accepting these terms, you confirm that you are of legal age under the laws of your country of residence or that you have the consent of a parent or guardian.
Unlawful use of the Website, including violation of copyright or other applicable laws, is prohibited.
It is not permitted to introduce viruses, malicious code, or other technology that may damage the Website.
Violations may result in immediate termination of your access.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service or restrict access to any person.
Information, except payment data, may be transmitted over different networks and adapted to technical requirements. Payment information is always encrypted during transmission.
Content from the Website may not be copied, resold, or exploited without written permission.
Headings are inserted for clarity and do not affect interpretation.
SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We strive to ensure correct information but do not guarantee accuracy or completeness. The content is for guidance only.
Older information may be available and is updated regularly. It is your responsibility to stay informed of changes.
SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Prices are subject to change without notice.
We may change or remove products and services without liability for any consequences.
SECTION 5 – PRODUCT INFORMATION
Some products are sold exclusively online and are subject to stock availability. Returns are governed by our returns and refunds policy.
We do our best to display accurate colors and descriptions, but screen settings may affect the display.
We may limit sales to certain areas and adjust product information without notice.
We do not guarantee that products will meet individual expectations.
SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We may refuse or cancel orders at our sole discretion.
You undertake to provide correct and updated information.
See our return and refund policy for further information.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may provide access to third-party tools without control over them.
Use of such tools is at your own risk.
Always review third-party terms before use.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The website may contain links to external sites.
We assume no responsibility for third-party content.
Any complaints should be directed to the relevant provider.
SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
If you submit content to us, you grant us the right to use it without restriction.
We are not obligated to keep content confidential or provide compensation.
Inappropriate or illegal content may be removed.
You are responsible for the content you share.
SECTION 10 – PERSONAL INFORMATION
Personal data is processed in accordance with our privacy policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
There may be errors in descriptions, prices, or stock status.
We may correct errors and cancel orders without prior notice.
We are not obligated to update information unless required by law.
SECTION 12 – UNACCEPTABLE USES
It is prohibited to:
(a) violate applicable law
(b) encourage illegal actions
(c) infringe intellectual property rights
(d) harass or discriminate against others
(e) spread misleading information
(f) distribute malicious software
(g) collect others' data without permission
(h) carry out spam or phishing
(i) use the Website for offensive purposes
(j) circumvent security measures
Violations may lead to restricted access.
SECTION 13 – DISCLAIMER AND LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free operation.
Use of the Website is at your own risk.
Services are provided "as is," without warranties.
Light Frame cannot be held liable for indirect or direct losses, unless otherwise provided for by mandatory legislation.
SECTION 14 – INDEMNIFICATION
You agree to indemnify Light Frame for claims resulting from a breach of these terms or legislation.
SECTION 15 – SEVERABILITY
If a provision is declared invalid, the remaining provisions remain valid.
SECTION 16 – TERMINATION
Obligations arising before termination remain valid.
You may stop using the Website at any time.
In case of breach of terms, we may terminate the agreement without notice.
SECTION 17 – COMPLETE AGREEMENT
These terms constitute the entire agreement between you and Light Frame.
Failure to enforce a provision does not constitute a waiver of rights.
SECTION 18 – GOVERNING LAW
These terms are subject to Irish law.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The latest version is always available on the Website.
Continued use after changes is considered acceptance.
SECTION 20 – RETURNS AND REFUNDS
At Light Frame, we want you to decorate your home with peace of mind. Sometimes, a product feels different in reality than it does on screen, and we understand that. That's why we've made returns simple and transparent, so you can shop with confidence.
60-Day Return Policy
You have 60 days from the day you receive your order to request a return.
To be approved, the item must:
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Be unused
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Appear in original condition
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Include all original packaging
We do not charge any fees for restocking.
How to Start a Return
Send an email to support@light-frame.com and provide your order number. We will then guide you through the next steps.
Return costs are paid by the customer. We recommend that you choose a shipping method with tracking so that the package can be tracked during its journey.
Exchange
If you would like to exchange for another item, we are happy to help. Simply contact us at support@light-frame.com and we will find a solution.
Refund
Once we have received and reviewed the returned item, we will process your refund within 7 business days.
The amount will be refunded to the original payment method. Please note that banks or payment providers may need additional processing time before the money appears in your account.
If you have any questions or are uncertain about anything, feel free to write to support@light-frame.com We are ready to assist you further.
SECTION 21 – CONTACT INFORMATION
For questions or inquiries, contact:
Company name: Light Frame
Legal Address: 84 Richmond Road, Bradford, BD48 8TR
Email: support@light-frame.com
Follow @LightFrameHQ for daily inspiration on creating a home with character.
We appreciate that you shop at Light Frame and share our passion for atmospheric interior design.